Returns, T & C’s

Our Returns Policy

If you are not happy with your choice of “online purchase” from Speakys, you are welcome to return your purchase for an exchange or refund by either option outlined below.

Please note that ALL returned & exchanged items will only be accepted with a copy of the online Speakys receipt for proof of purchase & MUST be in original condition, unused, unworn, have original swing tags intact and be returned within 14 days of the day of purchase. Refunds will be made in the form of the original payment.

Return options include;

  1. Return item to the Speakys bricks and mortar store at Market Square Shopping Centre Geelong.
  2. Email prior to sending back your item.
  3. Return the item via post at customer expense, with a copy of the original receipt to;

Speakys Online Returns
Market Square Shopping Centre
Victoria 3220

For your protection we suggest that you send your goods back registered and tracked with insurance, for delivery confirmation as we are not liable, should Australia Post or other freight company damage or lose your item in the mail, please advise tracking number.

We do not refund return postage amounts.

All online purchases made from December 1st to 24th will be treated as if purchased on December 25th.

In the rare case you have received the wrong item or your item is faulty and unused or freight damaged; please contact our customer service team via Please include a copy of your original online Speakys receipt. If your item is faulty or damaged, please also include photos of the fault or damage, so it can be investigated quickly. We will communicate with you to rectify the problem to your satisfaction by way of refund, exchange or credit as efficiently as possible, subject to our confirmation of fault or incorrect shipping or freight damage. We will account for reasonable return shipping costs, subject to our confirmation of fault, incorrect shipping or freight damage.

Privacy Statement

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties, which we think you may find interesting. If you believe that any information we are holding on you is incorrect or incomplete, email us at and we will make the required amendments.

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you may provide whilst visiting such sites.  Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.